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Before you write

Where is my order?

Use Track your order with your order number and the email or phone on the order. Status emails include the same link. If it has been more than the stated delivery window, send the order number and we will look it up.

A pack arrived damaged or opened.

Photograph the outer box, the seal, and the pack, and write within 48 hours of delivery with your order number. We will sort out damaged, wrong, or expired packs.

How do I check a pack is genuine?

Every sealed pack has a scratch code. Enter it on the authenticate page. If the code fails, do not use the product. Send us the code and a photo of the seal.

Can I change or cancel an order?

Write as soon as you can with the order number. Once a pack has left the warehouse we cannot change the address or the flavour.